Help centre

Support

We aim to reply within 1–2 business days.

Frequently asked questions

How do I reset my password?

On the sign-in screen, tap "Forgot password?" and follow the email we send you.

How do I choose or change my coach?

From your Dashboard, tap your coach's photo and choose "Change Coach" to see the full roster.

What do I get for free?

Every new member gets 7 days of Platinum with everything unlocked. After that you keep the Free tier, with coaches Maya and Remi and the everyday essentials.

Why am I seeing ads?

Free and Elevate members see a small number of ads after their trial. They're non-personalised: we don't track you across other apps or websites.

How do the AI features use my information?

Features like meal photo analysis and sleep tips send only what you entered for that feature to our secure server, which asks Anthropic's Claude AI for a reply. The app asks your permission first. See the privacy policy.

How do I connect Apple Health or my Apple Watch?

Go to Health → Smartwatch in the app and follow the prompts. You can turn access off any time in the iPhone Settings app under Health.

How do I delete my account?

In the app, go to Settings → Account → Delete account. This permanently removes your account and the data we hold. You can also email us and we'll do it for you.

I found a bug

Thank you! Use Settings → Feedback in the app, or email us with your phone model and what happened.